This page exists so that nobody has to guess. It sets out how the monthly charge behaves, the situations where money returns without a discussion, and the situations where it stays put.
Written into the log on 28 August 2026Charges are monthly and taken before the period starts. Stop whenever, and anything paid for simply completes. Part months never get divided. No term holds you in place.
Where the fault is genuinely ours, the money comes back without a discussion. The rest of this page lists which cases those are.
The opening payment happens at checkout and fixes the anniversary. On that day, every month, the subscription bills forward. A line added midway is prorated by Stripe in the usual manner and turns up on the next statement.
Stop from inside the portal, or ask us in writing. Nothing continues quietly afterwards. Lines stay live until the paid month ends, at which point agents stop reporting and copies stop being taken.
The licences underneath these lines are purchased by the month and cannot be handed back partway through. Splitting a month would mean either swallowing that cost or folding it into everybody's rate. We would sooner keep the rate honest and the rule simple.
Send the date and the amount to support@starlightitservices.com. There is no form to fill in.
Raising a chargeback puts an account on hold for however long the network takes to decide, which usually stops the very services being argued about. A message to us settles nearly all of these within a day, and nothing gets switched off while we look.
Most refund requests turn out to be requests for a smaller subscription. Counts and lines can be edited inside the portal and take effect at the next monthly charge. That is normally the better answer for everybody.